Help center

Answers, not runaround.

Search or scan by topic. Every link is a direct answer.

Billing

How do I cancel my subscription?
How do I change my plan?
What happens if I run out of renders?
How do I get an invoice for my employer?

Compliance

Does Plotpane add a watermark to my exports?

Rendering

Why did my render fail?
Why does my image look slightly different from the original?
Why is my render taking longer than about two minutes?
How do I report a bad output?

Rights & privacy

Do I own the output images?
Are my uploaded images used to train models?

Team

Can I add a teammate to my account?

Uploads

Can I use Plotpane on iPhone photos, HEIC, or RAW?
Can I upload a DSLR RAW file?
How do I batch upload a whole shoot?

Use cases

Does Plotpane work for commercial real estate?
What's the difference between virtual staging and virtual renovation?
Can I use Plotpane for Airbnb / Vrbo / Booking.com?

Can’t find it? Email us at hello@codelinestudios.com

Starter is email support, Pro is priority email, and Agency goes direct to the founder. We do not publish a response-time guarantee, because we would not be able to keep one yet.